PBX systems are available as hosted systems or with a physical base unit. They work well for services and facilities companies for this reason. They have an uninterruptible power supply which can be of benefit where downtime due to power outages would have serious consequences. PBX or Private Branch Exchange systems are more advanced than KSU’s and automatically route calls. It has the basic features a small business requires and will have a base unit. ![]() Here’s a quick overview of the three different types of phone system you can choose for your small business: KSUĪ KSU or Key System Unit is popular for small businesses as it’s a basic system with a limit to how many phones can be connected. What types of small business phone systems are there? Training and support can be in the form of tutorials, email and chat support, negating the costs of site visits and lengthy set up calls. A desktop phone is compact and low cost, and much of the software and connectivity can be managed in the cloud. With today’s technology there is no longer the need for large and costly cabinets of equipment. If nobody’s available to pick up the call, your telephone should direct the call to the appropriate queue. This is absolutely essential for a smaller business where some or all employees could be out of the office, in meetings, or making sales in the field when the phone is still ringing at base. It will enable calls to be diverted to mobile and either picked up or managed with caller display and voicemail. A good telephony system will allow management of extension numbers to quickly direct calls to the right person or department. Ensure every call is answered quickly and wellĮfficient customer service is where small businesses can get the upper hand. ![]() ![]() Combining with a phone system makes dialling, logging calls and responding to orders, amongst other factors including the management of the sales process, much easier. Integrate with your CRM softwareĬombining a tech savvy telephone network with a CRM – Customer Relationship Management system can have big benefits for small companies.Ī good CRM will ensure incoming and outgoing sales leads are managed and followed up, and excellent customer service thrives. How will a good telephone system help my small business? 1.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |